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Frequently Asked Questions

  • What is your cancellation policy?


At The Lodge at Glendorn we do our best to accommodate changes in travel plans, but because of our size we must maintain a strict cancellation policy.  If cancellations are made at least 30 days prior to arrival we guarantee a full refund of the deposit less a $100 processing fee.  Based on availability we would be more than happy to move your full deposit to new dates from six months of your original arrival date if the cancellation takes place 29-10 days prior to reservation.  If the cancellation is made after 10 days prior to your stay half of your original deposit will be retained and the remainder of the deposit will be allocated to your new reservation dates within six months following the original arrival date.

  • What is the Resort Fee?


Our daily $100 resort fee provides the following services & amenities for our guests:
 
Hotel Tours
Nightly Movies and Popcorn
Unlimited Ice Cream from our self-serve Ice Cream Parlour
On-property shuttle service
Free local telephone calls, daily newspapers, & Wi-fi in Main Lodge
 
Orvis Fishing Rods for use on Glendorn Streams and Lakes           
Canoes, Kayaks and Paddle Boats at Bondieu Lake
Hiking Trails
Tennis Courts with equipment
Shuffleboard
Water and towel service
Bicycles and Helmets
Half Basketball Court
Croquet and outdoor games
Access to Cardiovascular Equipment
Outdoor Heated Pool
Pool Tables
Game room with Par Puzzles, chess, backgammon and board games
 
Picnic setup and Bonfires
On property destination dining experiences
 
Saturday night bonfire at Skipper Lake with complimentary S'mores and Microbrews
 

In the winter season, Cross-Country Skiing Equipment,Snowshoeing Equipment
Ice Skating and Ice Skating Equipment & Curling

  • Can I prepare my own meals and cook in the cabins?   
While some of our cabins do have full kitchens, they are not functional for use. If you do have any food allergies or dietary requirements, please let our staff know so we can assist.
  • Can I bring my own beer, wine & spirits?
We do allow you to bring your own beverages to enjoy in your accommodations. For a special bottle of wine that you would like to enjoy with dinner, there is a $25.00 per bottle corkage fee.
  • Can I smoke on property?
In accordance with Pennsylvania State Laws, we are a non-smoking property.  Smoking is not permitted inside any of the buildings or accommodations. You are welcome to smoke outdoors in the privacy of your terrace.
  • What is your tipping policy?
Exceptional service is part of your Glendorn experience. Because you are our guest, it is our goal to make sure you receive the finest service possible. Our "no tipping" policy ensures that the professional and gracious service you receive here is truly sincere.
  • Are pets allowed and is there a fee?
Glendorn welcomes your four legged, furry friends in designated cabins: The Overlook, The Hideout, Miller Cabin, The Hutch, and Jill's Cabin. Pets are not permitted in the Big House. We request that all pets be confined or removed from the accommodation when your cabin is being serviced by our staff.  Our daily pet fee is $75.00 for the first pet and an additional $25.00 for the second pet.

Glendorn is home to numerous wild animals and it is advised that pets be on a leash when outside for their safety.   View Additional Information


  • What time is check-in and check-out?
Arrival  time is at 3:00p.m. and departure time is at 11:00a.m.  Later departures may be extended based on availability.  Please contact Guest Services the evening before.
  • How far in advance do we have to schedule guided activities?
It is strongly encouraged to make reservations for scheduled activities as soon as possible to avoid any disappointment.
  • Are children allowed in the Dining Room?

Due to our intimate dining experience, our main Dining Room is not recommended for small children under the age of 8.  Families accompanied with small children are welcome to dine in the adjacent Sun Porch.
 

  
 
 
Wednesday September 3, 2014