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Our Team

Jason Smith – General Manager


Jason Smith has joined the Glendorn team as General Manager, bringing with him a solid background of experience from high-standard properties. Most recently, Jason was on a two-year assignment at another Relais & Chateaux property, The Farm at Cape Kidnappers in New Zealand,  where he was the Front Office Manager.  Prior to that, he was at two other prestigious hotels, the Mandarin Oriental in Boston, and the Wheatleigh in Lenox, Massachusetts.  Jason received his degree in Hotel and Restaurant Management from Niagara University.  Jason ensures that the day-to-day operations run smoothly at Glendorn, and that guests remain delighted throughout their stay. 

Katelyn Steffan – Executive Chef


Katelyn’s introduction to the culinary arts began in her family’s garden in rural Pennsylvania, and expanded during annual road trips across the United States and Canada, punctuated by trips to France and Switzerland.  While preparing to study Culinary Arts at Paul Smith’s College in New York, Katelyn accepted what she thought would be a summer job before her senior year of high school working as a line cook at The Point, a Relais & Chateaux property, on Upper Saranac Lake, NY.  Under the direction of a visionary chef deeply committed to the burgeoning farm-to-table movement, Katelyn’s love for the culinary arts and hospitality blossomed.  She later joined Lake Placid Lodge as an assistant pastry chef and mastered each station in the kitchen before being promoted to Sous Chef, where she deepened her relationships with local farmers and purveyors to source the freshest seasonal ingredients for the lodge’s two restaurants.

In 2014, Katelyn set out to learn the secrets of artisan bread making at The Old School Bakery in Colorado Springs, CO before returning to Pennsylvania to join Glendorn’s culinary team.  Katelyn is deeply committed to forging relationships with regional farmers and producers, complements each menu with the freshest ingredients of the season, sharing her passion for exquisite locavore cuisine with the guests of Glendorn.

Damien Kreckel – Sous Chef


Damien joined the Glendorn culinary staff in the spring of 2013 and is originally from Smethport, Pennsylvania.  He graduated with honors from The Art Institute of Pittsburgh in 2013.  He then started as a line cook and was quickly promoted to pastry chef in the summer of 2013.  He was recently promoted to Sous Chef in September 2016.  Damien’s philosophy of food is that it should be fresh, local, and delicious.

Shane Appleby – Activities Director


Shane Appleby, a longstanding Glendorn staff member for more than eight years, and with whom many visitors at Glendorn have established a fond friendship, has recently been appointed to the role of Director of Activities. As an Orvis-endorsed Fly Fishing Guide licensed in both Pennsylvania and New York, Shane is an accomplished outdoorsman with a range of interests from archery to hunting, and a dedication to fly-fishing. As an avid fly fisherman, he translates his passion to all those who partake in fly-fishing activity at Glendorn, and this level of guidance was integral to Glendorn’s recent award win as the Orvis Fly-Fishing Lodge of the Year 2016. When not embarking on an adventure with one of the guests, Shane is exploring the vast Allegheny Mountains of Pennsylvania with his sidekick, a German shorthaired pointer named Timber. Shane’s motto in life, and one he carries throughout every day, is: “do what you love.” He certainly translates his love of the outdoors to all who meet him. Testament to the positive experience he delivers for Glendorn guests is that several return to work with him as a guide season after season.

“It is both a privilege and a pleasure to be able to do what I love on a daily basis at Glendorn; that is, to be outside and to share my passion for the various outdoors activities we offer here,” enthused Appleby. “It is also extremely rewarding to see both the novices and the experienced leave Glendorn with a new appreciation for whichever activities they’ve chosen to engage in during their stay.” Shane is available to speak on the wide range of activities offered at Glendorn, and in general, as an outdoors expert.

Judith Crooks – Director of Lodging


Judith Crooks is our Director of Lodging and Florals. She has been with Glendorn for 40+ years and feels very blessed to have a job that she enjoys. She lives in Gifford with her husband. She has two children and 9 grandchildren.

Jennifer Kwiatkowski-Herzog – Spa Director


Jennifer has been a part of the Glendorn team since 2002. She is a BC, LMT and a Licensed Esthetician. Jennifer was instrumental in The Forest Spa from menu creation to product lines, she enjoys working with our guests one on one ensuring that she is able to make a difference in someone’s overall appearance and well being.

Natalia Fabic – Maitre d’


Natalia has been working at Glendorn since 2002.  Originally from Ukraine, she has made Glendorn her new home away from home.  Natalia welcomes our guests with her warm smile and takes pride in serving our guests in the Dining Room.